Hotel Linens have put together the following information to assist you with returning/refunds or product exchanges. Please click on the appropriate button for further details.

If for any reason you cannot find or are not happy with any of the details below please contact us in the first instance so we can resolve any further issues you may have.

The team at Hotel Linens are dedicated to ensuring that both the customer service and the goods received are second to none, ensuring your visit has left you 100% satisfied, hence you will return time and time again.

Please click one of the blue buttons below for further detail.

Order Processing

How To Track Your Order

Order Received - On placing your order you will receive an email informing you that your order is being processed

Order Dispatched - Once your order has been dispatched to your designated delivery address you will receive a further email updating you with regard to the progress of your order.

  • Order received means your order has been received into our our system and will be processed as soon as possible
  • Order Dispatched - Your order has been picked, packed and left our warehouse with the relevant courier.
  • Loyalty points - points will be added to your account for you to redeem at a later stage
  • Tracking your parcel - Once tracking has been assigned to your parcel you will receive an email with tracking details for your order.
    • If you selected Free Standard 2 - 3 days delivery your can track your order at My Hermes Please enter the tracking number you have been emailed for up to date parcel information
    • If you have selected next day delivery then please go to DHL Please enter the tracking number you have been emailed for up to date parcel information. If you have supplied a mobile number during the checkout stage, you will also receive an automated text with delivery updates.

Returns

I need to return an item to Hotel Linens

Returning your order - In the unlikely event that you wish to return your item to Hotel Linens, we try to make this as simple as possible. Please follow the steps outlined below to ensure your return is processed quickly.

  • Stage 1 - Contact a member of customer services at info@hotellinens.co.uk
  • Stage 2 - Please include within the email the following
    • Overview explaining the reason for return
    • Your order number reference
    • Valid email address to contact you
    • Contact phone number
  • Stage 3 - Hotel Linens will either arrange for a returns label to be sent to your email or arrange for a courier to pick up the parcel. Customer services will let you know which method will be used to collect your parcel.
  • Stage 4 - Ensure you fix the label to the outside of the package and take to either a designated shop or the post office to return, which ever is the easiest method for you.
  • Stage 5 - Please let Hotel Linens know the package is on it's way
  • Stage 6 - Hotel Linens will contact you once the parcel has been received into our warehouse
  • Stage 7 - On receipt your parcel will be processed and you will be emailed with an update, depending on your retrn request the goods will be refunded or replaced, which ever you prefer

Returns

Refunds / Exchange

Refunds / Exchanges - In the unlikely event that you wish to return your item to Hotel Linens for a refund or exchange, normally once the goods have been received into the warehouse, a refund or exchange will be action ed within 2 days of receipt. Hotel linens are committed to customer service and as such and refund, returns or exchange requests are treated as importantly as goods ordered on the site.

Refunds will be credited back to the original card or credited back to the original market place payment channel, such as Amazon payments or Paypal